Customer Relationship Management (CRM)
Key Features
1
Customer Database
Manages customer data, tracking purchase history and preferences to gain valuable insights. This information enables businesses to run targeted marketing campaigns and loyalty programs, while also facilitating personalized customer interactions.
2
Customer Communication
Automated SMS are essential for modern businesses seeking to enhance customer engagement. Streamline communication by setting up automated notifications via SMS like Order Confirmations, Sales and Purchase Alerts, Reward Point Alerts, Event Triggers, Greeting Messages and many more
3
Integration with ERP Modules
The Business Expert offers seamless integration with other ERP modules, such as inventory management and point of sale, to provide a comprehensive 360-degree view of customer data, facilitating more informed decision-making.
4
Reward Points
This program incentivizes repeat business by allowing customers to accumulate points with each transaction, which can later be redeemed which can make your customers the loyal one.
5
Discount Management
Let’s businesses apply tailored discounts based on customer segments, purchase history, market conditions or promotions. It supports various types like quantity-based, clearance, happy hours, seasonal offers, new item promotions. etc.
6
Membership Categories
This feature enables the creation of various membership tiers with specific benefits, ensuring that customers receive personalized experiences and incentives. By leveraging membership programs, businesses can foster customer loyalty and encourage long-term engagement.
7
Lucky Draw
Lucky draw functionality within an ERP system add a fun and engaging element to customer interactions and marketing campaigns. Automatically generating and assigning lucky draw numbers to customers on invoice.
8
Gift Card
Let’s businesses apply tailored discounts based on customer segments, purchase history, market conditions or promotions. It supports various types like quantity-based, clearance, happy hours, seasonal offers, new item promotions. etc.
9
Membership Categories
FEEDO will smoothen your feedback system and eliminate all manual feedback systems by cutting paper-based feedback. User-friendly options to submit feedback effortlessly by scanning a QR code found on Sale invoice or just clicking the link on SMS.
10
Analytics and Reporting
The analytics and reporting feature enables the generation of reports and dashboards to track CRM performance, sales metrics, and customer insights. It allows businesses to monitor the effectiveness of their campaigns and measure ROI, providing valuable data and optimize marketing effort.
11
Mobile Accessibility
Accessing customer feedback data on mobile devices facilitates seamless on-the-go sales and customer interactions. This capability enables sales teams to efficiently gather and analyze feedbacks in real-time, enhancing responsiveness and service quality and make the customer feel special one.
Retail:
- In retail, POS systems are the heart of daily operations. They handle transactions, track inventory, manage customer information, and generate sales reports.
- Retail POS systems often include features like barcode scanning, loyalty programs, and integrated payment processing to enhance customer experience and streamline operations.
Restaurants and Cafes:
- POS systems in the hospitality industry are tailored to manage orders, process payments, and coordinate between kitchen and front-of-house operations.
- Features may include table management, menu customization, split billing, and integration with kitchen display systems to ensure efficient service.
Healthcare:
- Healthcare POS systems are used for patient billing, appointment scheduling, and managing the inventory of medical supplies.
- These systems may integrate with electronic health records (EHR) to streamline administrative tasks and improve accuracy in billing and record-keeping.
Hospital and Healthcare Retail:
- In hospital settings, there are often retail spaces for selling products like over-the-counter medications, medical supplies, and snacks.
Automotive:
- Automotive shops use POS systems to manage parts inventory, schedule appointments, and process payments for services and products.
Some of the most frequently asked questions
The structure comprises hardware and software, which is designed to merge these 2 elements to match the money-exchanging needs.
It can be used for various purposes, but primarily, it is used to inform you about product transactions, inventory, and your daily sales.
POS systems are not limited to any industry; they can be used in every industry that deals in sales and daily transactions on monetary or credit bases.
Point Of Sales, POS are basically are systems with a combination of hardware and softwars.
The POS software is like the main control system for running your physical store and making sales in person.
